Returns & Refunds
If you are a consumer purchasing online, you have the right to cancel your order within 14 days of receiving the goods.
You must notify us of your decision to cancel within this 14-day period. Once you have notified us, the goods must be returned to us within a further 14 days.
Please contact us before returning any goods so that we can provide the correct returns address and return instructions.
CHANGE OF MIND / UNWANTED ITEMS
You are responsible for arranging and paying the cost of returning unwanted goods to us.
DE2® does not provide prepaid return labels and will not reimburse return postage for change-of-mind, incorrectly ordered, unsuitable or no-longer-required items.
Returned goods remain your responsibility until they are received by us. We strongly recommend using a tracked and adequately insured delivery service.
Goods should be returned complete and, where reasonably possible, in their original packaging.
You may inspect goods in the same way that you reasonably could in a physical shop. If goods have been fitted, installed, used, damaged, marked or otherwise handled beyond what is necessary to establish their nature, characteristics and function, we may make an appropriate deduction from the refund for any resulting reduction in value.
REFUNDS
Once returned goods have been received and inspected, eligible refunds will be processed without undue delay.
Where you exercise your statutory right to cancel, we will refund the price paid for the goods together with the cost of our least expensive standard delivery service offered at the time of purchase.
Any additional amount paid for premium, expedited or other upgraded delivery is not refundable.
Refunds will normally be made using the same payment method used for the original transaction.
FAULTY, DAMAGED OR INCORRECT GOODS
If goods are faulty, damaged on arrival, incorrectly supplied or materially not as described, please contact us before returning them.
Where the problem is confirmed to be our responsibility, we will arrange or reimburse reasonable return postage costs as appropriate.
Please retain the goods, packaging and any relevant evidence, including photographs, until we have provided return instructions.
EXCHANGES
Where you wish to exchange a correctly supplied item for a different size, specification or product, you are responsible for the cost of returning the original item to us.
Any cost of sending the replacement item to you may also be payable by you and will be confirmed before dispatch.
EXCLUSIONS
Nothing in this policy affects your statutory rights.
Certain goods may be excluded from the normal cancellation right where permitted by law, including goods made to your specification or clearly personalised.
DE2®
Deengineered Limited
United Kingdom