Terms, Privacy & Product Information
These terms apply to purchases made from DE2®.
By placing an order through our website, you agree to the terms set out below. Nothing in these terms affects your statutory rights as a consumer.
PRODUCT INFORMATION & FITMENT
We take care to provide accurate product descriptions, photographs, specifications and fitment information.
Motorcycle parts can vary between model years, markets and individual machines. Where manufacturer part numbers, dimensions or fitment information are supplied, customers should check compatibility before ordering.
If you are unsure whether a part is suitable for your motorcycle, please contact us before purchasing and we will be happy to help.
Photographs are intended to represent the product being supplied. Packaging, labelling, finish or minor manufacturing details may occasionally vary.
NOS & DISCONTINUED PARTS
Some products offered by DE2® are NOS (New Old Stock), discontinued or older genuine parts.
NOS items may show age-related marks, storage wear or older packaging while remaining unused. Where we consider this significant, we will make it clear in the product description or photographs.
PRICES & VAT
Prices displayed on our website are shown in GBP (£).
Where applicable, prices include UK VAT.
We reserve the right to correct genuine pricing, stock or listing errors. If an error affects an order already placed, we will contact you before proceeding.
ORDERS
An order is not considered accepted until we have confirmed and processed it.
We reserve the right to cancel or refuse an order where there is a genuine stock error, pricing error, suspected fraud or another reasonable reason why the order cannot be fulfilled.
If payment has already been taken for an order we cannot fulfil, the relevant amount will be refunded.
DELIVERY
Delivery information, dispatch times and shipping arrangements are covered on our Delivery page.
RETURNS, CANCELLATIONS & FAULTY GOODS
Our Returns & Refunds page explains how to cancel or return an order.
Consumers purchasing online generally have the right to cancel eligible purchases within 14 days of receiving the goods, subject to the applicable exceptions.
Goods supplied must be as described, fit for purpose and of satisfactory quality where required by law.
Nothing in these terms excludes or limits your statutory rights relating to faulty, damaged or misdescribed goods.
WARRANTIES
Where a product is supplied with a manufacturer's warranty, that warranty is subject to the manufacturer's applicable terms and conditions.
Any manufacturer's warranty is in addition to, and does not replace, your statutory consumer rights.
INSTALLATION & USE
Motorcycle components should be fitted correctly and, where appropriate, by a suitably competent person.
Parts relating to brakes, suspension, steering, wheels, engines or other safety-critical systems must be installed and checked correctly before use.
DE2® cannot accept responsibility for damage resulting from incorrect installation, modification, misuse, inappropriate application or failure to follow the relevant manufacturer's instructions.
This does not exclude liability which cannot legally be excluded.
PRIVACY
DE2® is responsible for the personal information collected through the DE2® website.
We may collect information including your name, billing and delivery address, email address, telephone number, order information and information necessary to process payments and provide our services.
We use this information where necessary to:
• process and fulfil orders;
• take and administer payments;
• provide delivery and order updates;
• respond to enquiries and provide customer support;
• maintain business, accounting and tax records;
• prevent fraud and protect our website and customers;
• comply with our legal obligations; and
• send marketing communications where we have an appropriate lawful basis to do so.
We only share personal information where reasonably necessary to operate our business, including with service providers such as Shopify, payment providers, delivery companies, IT providers and professional advisers, or where required by law.
Payment card details are processed through our payment providers and are not stored by DE2® as complete card details.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including applicable legal, accounting and tax requirements.
You may have rights under UK data protection law relating to your personal information, including rights of access, correction, deletion, restriction, objection and data portability where applicable.
You may also have the right to complain to the Information Commissioner's Office (ICO).
COOKIES
Our website may use cookies and similar technologies required for the operation, security and functionality of the store, together with analytics or other optional services where enabled.
Where consent is legally required for non-essential cookies, these will be controlled through the website's cookie consent system.
INTELLECTUAL PROPERTY
Website content, photographs, graphics, branding and original written material belonging to DE2® may not be reproduced or used commercially without permission.
DE2® is a registered trademark.
References to motorcycle manufacturers, product names and trademarks belonging to third parties are used for identification and compatibility purposes only and do not imply endorsement unless expressly stated.
BUSINESS DETAILS
DE2®
Deengineered Limited
13418585
Registered in England and Wales.
VAT Registered.
Website: de2.parts
For customer service, product enquiries and order support, please use the details shown on our Contact page.
These terms are governed by the laws applicable in England and Wales. Nothing in these terms affects any mandatory rights available to consumers under applicable law.